Kenneth H. Blanchard, Dana Gaines Robinson, James C. Robinson Zap the Gaps! Target Higher Performance and Achieve It!
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Краткие данные о книге Zap the Gaps! Target Higher Performance and Achieve It!, написанной Kenneth H. Blanchard, Dana Gaines Robinson, James C. Robinson. Год выпуска: Through business classics like The One Minute Manager and Raving Fans bestselling author Ken Blanchard has become a nationally recognized business guru presenting revolutionary new approache |
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Kenneth H. Blanchard, Dana Gaines Robinson, James C. Robinson "Zap the Gaps! Target Higher Performance and Achieve It!" ()
Through business (тег business) classics like The One Minute Manager and Raving Fans, bestselling author Ken Blanchard (Blanchard в других книгах) has become a nationally recognized business guru, presenting revolutionary new approach (approach в других книгах)es to management, leadership, customer (тег customer) service (в другом описании service), and more. Now Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance (тег performance) in Zap the Gaps!, an entertaining business parable that combines Blanchard's storytelling talents with the Robinsons' pioneering problem (смотрите problem)-solving approach. Managers at all levels within organizations often see a problem and jump to a solution (ключ слово solution). Many times the solution does not solve the problem, however, because the manager did not uncover the root cause. Blanchard and his coauthors are here to teach you how to avoid this often-destructive pitfall. In Zap the Gaps!, Bill Ambers, the director of customer service in a high-tech firm, encounters a business problem: His call center is not making its numbers. With the help of Michael (тег Michael) St. Vincent, gardener (тег gardener) and legendary head of Saint's Nurseries (смотрите Nurseries) and Landscaping, he learns to systematically dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool calledthe Gap Zapper. With its engaging story line, vivid examples, and reader-friendly approach, Zap the Gaps! is a must read for anyone seeking to identify and correct the factors that negatively impact (тег impact) performance -- so that the ultimate impact is both meaningful and measurable.
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